# ASHR.work > The modern HRMS for SMBs, startups & multi-industry teams worldwide ASHR.work is an all-in-one HR platform — people, leave, performance, onboarding, documents, and more — built for growing companies around the world. Support: support@ashr.work Website: https://ashr.work ## Key pages - [Home](https://ashr.work): ASHR.work homepage - [Features](https://ashr.work/features): Product capabilities - [Modules](https://ashr.work/modules): All modules, status, and availability - [Pricing](https://ashr.work/pricing): Pricing tiers and FAQs - [Security](https://ashr.work/security): Data security, compliance (GDPR, DPDP, CCPA) - [Help Center](https://ashr.work/help): Guides and FAQs - [FAQs](https://ashr.work/help/faqs): Frequently asked questions - [Getting Started](https://ashr.work/help/getting-started): Role-based onboarding paths - [Request a demo](https://ashr.work/request-demo): Book a product walkthrough - [Contact](https://ashr.work/contact): Contact sales or support ## Getting started Set up your account, roles, and first steps. - [How do I create my organization's account on ASHR.work?](https://ashr.work/help/getting-started/creating-your-organization): Register your company on ASHR.work with your work email — you become its first admin. Employees never sign up on their own; they join through admin invites. - [How do I set up ASHR.work as an admin?](https://ashr.work/help/getting-started/for-admins): Set up your ASHR.work tenant in 15 minutes — invite people, configure roles, leave types, holidays, and the reporting hierarchy. - [How do I use ASHR.work as an employee?](https://ashr.work/help/getting-started/for-employees): Apply for leave, complete your self-review, upload documents, and update your profile. Everything an employee needs in one dashboard. - [How do I use ASHR.work as a manager?](https://ashr.work/help/getting-started/for-managers): As a manager, ASHR.work helps you approve leave, run appraisals, give feedback, and see your team at a glance. Here is the quick-start. - [What is the Pending tasks card telling me?](https://ashr.work/help/getting-started/pending-tasks-card): The Pending tasks card on Home is your personal to-do list, gathering everything across ASHR.work that is waiting for you and linking each item straight to the action. - [Why does my home screen look different from my colleague's?](https://ashr.work/help/getting-started/role-aware-home): Your Home screen adapts to your role and to the modules your org has switched on, so an employee, a manager and an admin each see different cards at the same address. - [What is ASHR.work and how do I get started?](https://ashr.work/help/getting-started/welcome-to-ashr): ASHR.work is an all-in-one HR platform for modern teams — people, leave, performance, onboarding, documents, and more. Here is how to start. ## Onboarding Bring new hires into ASHR.work. - [How is an employee ID assigned during onboarding?](https://ashr.work/help/onboarding/assigning-an-employee-id): When you approve an onboarding submission, ASHR.work assigns the employee ID automatically from your format, or lets you type one yourself, and never creates a duplicate. - [How do I fill in my onboarding form?](https://ashr.work/help/onboarding/filling-the-onboarding-form): New hires complete their onboarding form at /get-started. It autosaves as you type, so you can pause and come back anytime, then submit it to HR to review. - [How does employee onboarding work?](https://ashr.work/help/onboarding/onboarding-new-employees): Invite a new hire by email, let them complete a 10-step onboarding form with autosave and document uploads, then approve it or request changes from the review table. - [How do I review and approve onboarding submissions?](https://ashr.work/help/onboarding/reviewing-submissions): HR admins review new-hire onboarding submissions at /employees/new, open each one to check details and documents, then Approve to activate them or Request changes. ## Employees & directory Add people, browse the directory, and edit profiles. - [How do I add a new employee?](https://ashr.work/help/employees/adding-a-new-employee): Admins can add someone two ways — invite them to self-onboard so they fill their own form, or directly add the record yourself. Pick based on how much you want the new hire to enter. - [How do I find people in the directory?](https://ashr.work/help/employees/browsing-the-directory): The Directory at /directory lists everyone in your org. Search by name, email or ID, filter by department, location, workforce type or status, then click a person to open their profile. - [How do I edit an employee's profile?](https://ashr.work/help/employees/editing-profiles): Everyone can edit their own basic profile fields at /profile and they save straight away, while sensitive fields like designation, manager and salary are admin-only and locked for employees. ## Leave management Apply, approve, and track time off. - [How do I override or adjust leave as an admin?](https://ashr.work/help/leave/admin-leave-override): Use the admin leave console to approve or reject any request, adjust balances, cancel approved leave, or apply leave for someone — all safely logged. - [What happens when a leave request is escalated?](https://ashr.work/help/leave/escalation-rules): Learn how leave escalation works — when a request auto-escalates, who it goes to, and how acting in time keeps requests from getting stuck. - [How do I apply for leave in ASHR.work?](https://ashr.work/help/leave/how-to-apply-for-leave): Apply for leave in under a minute — pick a leave type, choose dates, add a reason, and submit. Your manager is notified automatically. - [How do I approve a leave request in ASHR.work?](https://ashr.work/help/leave/how-to-approve-leave): Approve, reject, or escalate team leave requests from the Team Leaves tab. One click approves; reasons are required for rejection. - [How are my leave balances and accrual calculated?](https://ashr.work/help/leave/leave-balances-and-accrual): Understand the numbers on your Time Off page — opening, accrued, used and available balance — plus how accrual, carry-forward and lapsing work. - [What do EL, SL, CL and LOP mean?](https://ashr.work/help/leave/understanding-leave-types): A plain-language guide to the common leave types — EL, SL, CL and LOP — and how each one behaves when you apply for time off. ## Performance appraisals Self, manager, and peer reviews. - [What does each point on the 1-5 rating scale mean?](https://ashr.work/help/appraisals/manager-rating-scale-explained): A clear guide to the 1-5 appraisal rating scale, with a short behavioural anchor for each level so ratings stay consistent and evidence-based. - [How does 360 peer feedback work?](https://ashr.work/help/appraisals/peer-feedback-what-to-expect): What to expect from 360-degree peer feedback — who nominates reviewers, why it is usually confidential, and how to give feedback that helps people grow. - [How does the appraisal cycle work in ASHR.work?](https://ashr.work/help/appraisals/understanding-the-appraisal-cycle): ASHR.work runs quarterly appraisals with self-review, manager rating, and 360° peer feedback. Ratings use a 5-point scale across five criteria. - [Where do I see my past appraisals?](https://ashr.work/help/appraisals/viewing-past-appraisals): Open past cycles on the Reviews page to see previous ratings, manager comments, self-reviews and peer summaries — a simple way to track your growth. - [How do I write a strong self-review?](https://ashr.work/help/appraisals/writing-a-strong-self-review): Practical tips for the self-review stage — be specific, use examples and numbers, tie to your goals, and stay honest and concise. Drafts autosave. ## Signature check-ins Weekly values-based reflections, answered in Slack. - [What are signature check-ins and how do they work?](https://ashr.work/help/check-ins/signature-check-ins): Short weekly or fortnightly reflections built on a framework generated from your company name and values — answered in Slack, reported on the web. ## For managers Your team overview and continuous feedback. - [How do I give continuous feedback?](https://ashr.work/help/manager/continuous-feedback): Give your reports feedback any time you like, and it is saved so it feeds into their appraisal automatically. - [What does my Team page show me?](https://ashr.work/help/manager/team-overview): Your Team page is your home for your direct reports, showing who is on leave, what needs your action, and quick stats. ## Admin console Org setup, roles, and configuration. - [Where do I see the admin audit log?](https://ashr.work/help/admin/audit-log): The audit log is a permanent record of important admin actions, showing who did what and when, for your org only. - [How do I build and launch a review cycle?](https://ashr.work/help/admin/building-review-cycles): Build reusable appraisal templates from a shared question bank, publish them, then launch a review cycle for a period. - [How do I configure workforce types?](https://ashr.work/help/admin/configuring-workforce-types): Six worker types — full-time to vendor worker — each with its own pay model, module eligibility, notice, durations and onboarding steps, editable per organisation. - [How do I set up employee ID formats?](https://ashr.work/help/admin/employee-id-formats): Choose what your employee IDs look like — prefix, suffix, year of joining, department code, separators and numbering — and ASHR.work assigns them automatically. - [How do I configure leave escalation windows?](https://ashr.work/help/admin/leave-escalation-configuration): Set how many hours a manager has to act on a leave request before it auto-escalates to the next level. - [How do I turn modules on or off for my org?](https://ashr.work/help/admin/module-visibility): Switch modules like Leave, Payroll or Recruitment on or off to control what your whole team sees in the app. - [How do plans, module pricing and the free trial work?](https://ashr.work/help/admin/plan-and-billing): Every new workspace starts on a 15-day free trial with all modules unlocked. After that, pricing is your plan per user per month plus any modules you enable outside the plan. - [How do I manage roles and permissions?](https://ashr.work/help/admin/role-management): Assign each person a role that decides what they can see and do, from viewing only themselves to running the whole org. - [How do I set up my organisation structure in ASHR.work?](https://ashr.work/help/admin/setting-up-your-organisation): Build your reporting hierarchy, assign managers, and define departments inside ASHR.work. The org chart and every role gate use this structure. ## Documents & letters Personal vault and template generation. - [How do I generate HR letters on company letterhead?](https://ashr.work/help/documents/generating-letters): Create letter templates with placeholders, generate personalised letters for employees, and download branded PDFs styled by your letterhead settings. - [How do I create and manage letter templates?](https://ashr.work/help/documents/letter-templates): Edit the starter letter library, add auto-filling placeholders, and control the email sent with each letter. - [Where do I find my personal documents?](https://ashr.work/help/documents/personal-vault): Your personal vault holds every letter and file tied to you, and only you and authorised HR can see it. ## Organisation chart Visual reporting hierarchy. - [How do the org chart and employee directory work?](https://ashr.work/help/organisation/org-chart-and-directory): Explore the reporting hierarchy on an interactive org chart, look anyone up in the searchable directory, and keep your own profile fields up to date. ## Holiday calendar Regional holidays and countdowns. - [How does the company holiday calendar work?](https://ashr.work/help/holidays/holiday-calendar): See the year's company holidays with live countdowns, check what's next from Slack with /ashr holidays, and let leave requests skip holidays automatically. - [How do holidays affect my leave and payroll?](https://ashr.work/help/holidays/how-holidays-affect-leave): Holidays are paid non-working days, so they never cost your leave balance and are blocked in the leave picker. ## Reports & analytics Headcount, leave, and performance KPIs. - [How do I track appraisal completion?](https://ashr.work/help/reports/appraisal-progress): The appraisal progress report shows how far your current review cycle has got and who is still pending, so you can nudge people before the deadline. - [How do I read headcount and adoption metrics?](https://ashr.work/help/reports/headcount-and-adoption): Headcount shows how many active people you have and how they split by team; adoption shows how much your org actually uses ASHR. - [How do I read leave utilisation reports?](https://ashr.work/help/reports/leave-utilization): Leave utilisation shows how much leave people take by type, team and month, so you can spot burnout, plan cover and track payout liability. - [What do the Reports show me?](https://ashr.work/help/reports/understanding-reports): A live, tenant-scoped snapshot for admins and managers — headcount, departments, leave utilisation and workflow, appraisal progress, and recent admin activity. ## Slack app Leave, approvals, and check-ins without leaving Slack. - [How do I use ASHR.work inside Slack?](https://ashr.work/help/slack/using-ashr-in-slack): Install the ASHR Slack app once, connect your account with /ashr connect, then apply for leave, check balances, approve requests and complete check-ins from Slack. ## Your settings Profile, notifications, security, and appearance. - [How do I switch theme or appearance?](https://ashr.work/help/settings/appearance): In Settings switch between Light, Dark and System themes; your choice is saved to your account and follows you across devices. - [How do I manage my notification preferences?](https://ashr.work/help/settings/notifications): In Settings choose how ASHR reaches you — by email and Slack — and toggle which events notify you, like approvals, reviews and announcements. - [How do I update my profile and photo?](https://ashr.work/help/settings/profile): Update your own photo, phone, address and emergency contact from Settings — these save right away, while sensitive fields stay admin-only. - [How do I change my password and secure my account?](https://ashr.work/help/settings/security): In Settings change your password, review and sign out of active sessions, and set up two-factor authentication if your org enables it. ## Recruitment / ATS Job openings, pipelines, interviews and offers. - [How do I manage my hiring pipeline?](https://ashr.work/help/recruitment/managing-your-hiring-pipeline): Create job openings, move candidates through configurable pipeline stages, schedule interviews and send offers — all from the Recruitment module. - [How do I publish a job and collect online applications?](https://ashr.work/help/recruitment/publishing-jobs-and-collecting-applications): Publish a branded public career page, get a permanent per-job link, and collect applications with resume upload and a mandatory 1-minute intro video — all landing in your pipeline. ## Offboarding & exit Resignations, clearance and full & final. - [How do I configure offboarding checklists and settings?](https://ashr.work/help/offboarding/configuring-offboarding): Set up reusable clearance-task templates and offboarding defaults once, so every new exit starts from a consistent checklist instead of being built from scratch. - [How do exits and resignations work?](https://ashr.work/help/offboarding/running-a-smooth-exit): Employees can submit resignations online; HR runs a configurable clearance checklist, records the exit interview and full & final, and closes the exit. ## Talent matrix (9-box) Performance-vs-potential succession planning. - [How do I use the 9-box talent matrix?](https://ashr.work/help/talent-matrix/using-the-9-box-talent-matrix): Place employees on a performance-vs-potential grid each review period, with box labels and guidance your organisation can rename to match its own language. ## Career growth plans Individual development plans and check-ins. - [How do career growth plans (IDPs) work?](https://ashr.work/help/growth/career-growth-plans): Managers and employees build individual development plans together — aspirations, strengths, development actions with due dates, and a running check-in log. ## Payroll & compensation Salary structures, runs, payslips, tax and adjustments. - [How do I pay a bonus, reimbursement, arrears or a loan deduction?](https://ashr.work/help/payroll/adjustments-bonuses-and-arrears): Queue one-off additions and deductions against an employee; the next run you process picks them up, and locking the run makes sure they are never paid twice. - [How does income tax (TDS) work in payroll?](https://ashr.work/help/payroll/income-tax-and-tds): Choose manual or automatic TDS, capture each employee's regime and investment declarations, keep the year's tax slabs up to date, and export Form 16 / Form 130. - [How do I run payroll and share payslips?](https://ashr.work/help/payroll/running-payroll-and-payslips): Run monthly payroll through draft, review, approval and lock; employees get branded payslips, and admins get TDS handling, adjustments and bank/statutory exports. - [How do I set up payroll and salary structures?](https://ashr.work/help/payroll/payroll-salary-structures): Set your payroll rules once, then give each employee an annual CTC — ASHR builds a compliant salary breakup automatically. ## Contractor payouts Hourly and fixed-fee payouts with 194J/194C TDS and payment advices. - [How do I pay contractors and freelancers?](https://ashr.work/help/contractor-payouts/paying-contractors-and-freelancers): Set an hourly, monthly-fee or per-engagement pay profile per worker, generate a month of draft payouts with 194J/194C TDS, approve, pay via bank CSV and share payment advices. ## Announcements & feed Company posts, reactions, kudos and celebrations. - [How do announcements and the company feed work?](https://ashr.work/help/announcements/sharing-company-announcements): Post company announcements with scheduling, pinning and acknowledgements; the feed also carries kudos, birthdays and work anniversaries automatically. ## Asset management Track devices and equipment across their lifecycle. - [How do I request or return a company asset?](https://ashr.work/help/assets/requesting-and-returning-assets): See the laptops and gear assigned to you, request a new asset, and report one as returned — all on the Assets page. - [How do I track company assets and assignments?](https://ashr.work/help/assets/tracking-company-assets): Register laptops, devices and equipment in categories, assign them to employees with acknowledgement, and keep a full timeline until return or retirement. ## Helpdesk Employee tickets, SLAs and the agent queue. - [How do helpdesk tickets and SLAs work?](https://ashr.work/help/helpdesk/getting-help-with-tickets): Raise HR/IT tickets in categories, track replies and status, and rate the resolution; agents work a queue with per-priority SLA timers and breach alerts. - [How do I raise a helpdesk ticket that gets solved fast?](https://ashr.work/help/helpdesk/raising-a-good-ticket): Pick the right category, describe the problem clearly, attach screenshots, and set priority so your ticket gets solved fast. ## Concerns & grievances Confidential grievance and POSH committee workflows. - [How does the committee handle a grievance case?](https://ashr.work/help/concerns/handling-a-grievance-case): For grievance and POSH committee members — acknowledge a case, investigate with confidential notes, track statutory deadlines, and close with a recorded outcome, all access-logged. - [How do I raise a confidential concern or grievance?](https://ashr.work/help/concerns/raising-a-confidential-concern): Submit grievances — including POSH complaints — confidentially or anonymously with a tracking token; a designated committee investigates with deadlines and recorded outcomes. ## Surveys & eNPS Pulse surveys, cycles and engagement trends. - [How do I read my survey results and eNPS?](https://ashr.work/help/surveys/reading-survey-results): Understand eNPS, response rate and trends on the Surveys page while every individual answer stays anonymous. - [How do engagement surveys and eNPS work?](https://ashr.work/help/surveys/running-engagement-surveys): Build pulse surveys from templates or scratch, run them on recurring cycles with reminders, and track eNPS and question trends across cycles — responses stay anonymous. ## FAQs Frequently asked questions. - [Is my data safe in ASHR.work? How do you handle security and compliance?](https://ashr.work/help/faqs/data-security-and-compliance): ASHR.work encrypts every customer row with tenant-scoped isolation, enforces RLS in Postgres, and is designed to meet GDPR, CCPA, and India's DPDP Act. - [How much does ASHR.work cost and what is included?](https://ashr.work/help/faqs/pricing-and-plans): ASHR.work is priced per employee per month with three tiers — Starter, Growth, and Enterprise. Every tier includes the core HR modules. ## Concepts explained Plain-language explainers of how ASHR.work works. - [How is my company's data kept private and separate?](https://ashr.work/help/concepts/data-isolation): Every record is tagged with your organisation and the database itself blocks any query from returning another company's data. - [What is multi-tenancy in ASHR.work?](https://ashr.work/help/concepts/multi-tenancy): Many companies share one ASHR.work app, but each is a sealed space that only ever sees its own data.