Helpdesk

Available

Employee tickets, SLAs and the agent queue.

Included in some plan bundles; outside a bundle it is priced per active employee per month and switched on from the module grid on Admin → Organisation. Current figures are on the Pricing page. See pricing

How do helpdesk tickets and SLAs work?
Raise HR/IT tickets in categories, track replies and status, and rate the resolution; agents work a queue with per-priority SLA timers and breach alerts.
~3 min read · For all
How do I raise a helpdesk ticket that gets solved fast?
Pick the right category, describe the problem clearly, attach screenshots, and set priority so your ticket gets solved fast.
~4 min read · For all