How do plans, module pricing and the free trial work?

What happens during and after the trial?

For 15 days you can evaluate the platform — either everything unlocked (the default), or the exact modules you picked when signing up. You can change your plan and add-on modules anytime during the trial from Admin → Plan & Billing, which shows a live monthly estimate. A banner appears at the top of the app during the last 3 days, and your admins get an email three days before the trial ends and again when it ends. Pay at any point during the trial to activate immediately. If the trial ends without a plan, the workspace goes read-only for 7 days — you can still sign in and export — and is then locked. Nothing is deleted: reactivate any time by choosing a plan from Plan & Billing.

How do I activate a plan?

1. Open Admin → Plan & Billing

   Only admins can see this page. Trial and lapsed workspaces show the plan picker at the top.

2. Pick a plan, a cycle and your add-ons

   Monthly or annual, plus any modules or add-on packs outside the bundle. The estimate updates as you choose, with the GST line underneath.

3. Fill in your billing profile

   Legal name, billing email, address and state. Type your GSTIN first and the state fills itself in; the same profile goes on every invoice.

4. Press Pay

   A monthly plan under ₹15,000 including GST opens the UPI Autopay / card mandate window right there. Anything else — annual, or a monthly bill over ₹15,000 — opens a payment link instead.

5. You are active

   Access unlocks the moment the payment is confirmed. Your admins get a welcome email, and the GST invoice and receipt follow once the invoice is issued.

How do I read the Plan & Billing page?

1. Check your status and plan

   Trial, active, past due, or lapsed — plus your current plan, its bundled modules, the period you have paid for, and whether a cancellation is scheduled.

2. Review the estimate

   One line for the plan (base + per-employee price × seats) and one line per extra module enabled outside the bundle, with the GST line underneath. This is what the next renewal collects.

3. Open Invoices

   Every charge has a GST tax invoice here, with its number, period, total and a Download PDF link once it is issued.

How do payments work?

Monthly plans under ₹15,000 (including GST) renew by UPI Autopay or a card mandate that you authorise once at checkout. The per-employee amount is collected on the mandate each month; the plan base, any add-on modules or packs, and the GST on the whole cycle are added to the same debit, so what leaves your account matches the estimate on Plan & Billing to the rupee.

Annual plans, and any monthly bill above ₹15,000, are paid by payment link. An automatic debit in India cannot exceed ₹15,000, so these plans are prepaid one cycle at a time: we email your admins a link 14 days and again 3 days before the current period ends, priced from your live seat count and add-ons. Pay it and the next period starts without interruption. If it is still unpaid when the period ends, Plan & Billing shows a Pay this cycle button until it is settled.

Seats are logins. At each renewal the seat count is the number of people who can sign in, or the plan's minimum, whichever is higher. People on record who never sign in — contractors on file, offboarded staff with access removed — cost nothing.

If a debit fails, the gateway retries it over the following days and your admins get one email asking them to update the payment method. Nothing changes for your team while it retries.

What happens when a plan lapses?

Every lapse follows the same timeline, whichever way it started — a trial that ended, a mandate that kept failing, a cancellation that reached its period end:

1. Full access until the end of the period you paid for (or the trial's last day).
2. Read-only for 7 days. Everyone can still sign in, look things up and export; nobody can change anything. Your admins are emailed two days before this window closes.
3. Locked. Sign-in is refused with a plain message until an admin chooses a plan. Nothing is deleted at any point — reactivating from Plan & Billing reopens the workspace exactly as it was.

A failed mandate has one extra step in front: the subscription is marked past due and the gateway retries for up to 14 days before the read-only window begins.

How do I cancel?

Press Cancel plan on Plan & Billing. Nothing further is charged, your team keeps full access until the end of the period you already paid for, and your admins get a confirmation email naming that date. After it, the read-only week and the lock above apply.

Changed your mind? Undo before the period ends. On a UPI Autopay or card mandate the gateway has already stopped the mandate, so after undoing you activate again from the plan picker to continue past the period end — nothing is charged twice, and your data is untouched throughout.

What do the plans cost?

Plans are priced in INR, per month, ex-GST. Starter is ₹49 per employee. Growth is ₹999 a month plus ₹69 per employee. Complete is ₹1,999 a month plus ₹109 per employee. Starter and Growth are billed for at least 20 employees, Complete for at least 50; there is no upper cap. Enterprise is quoted for your team. The full breakdown, add-on packs and a worked example are in How much does ASHR.work cost?.

How do I switch to annual billing?

Annual billing takes 15% off the plan's base and per-employee prices. Choose Annual when you pick or change your plan on the Plan & Billing page. The year is paid in advance by a payment link, with the 14-day and 3-day renewal emails described above; monthly plans renew automatically by card or UPI Autopay instead.

How does GST appear on my invoice?

18% GST is added at checkout and shown on your invoice. Your billing profile — legal name, GSTIN, address and state — decides how it is split:

• A Karnataka GSTIN (or address): CGST 9% + SGST 9%.
• Any other state: IGST 18%.
• No GSTIN: still 18% GST, but you cannot claim input credit, so add your GSTIN before you pay.

Typing a GSTIN fills in the state for you. Change the profile under Plan & Billing and the next invoice follows it; issued invoices are never rewritten. A GST tax invoice is emailed on every charge and listed under Invoices with its PDF — see Payments and invoices for what each invoice status means, refunds, and what to do when the amount is not what you expected.

How do module charges work?

Each module is priced one of three ways: free, flat per month, or per user per month. Modules included in your plan bundle cost nothing extra. Modules you switch on from the Organisation tab's module grid are added to your estimate immediately — the price is shown right on the toggle. Turning a module off removes the charge.

What about beta and coming-soon modules?

A coming-soon module is not built yet, so it has no price and cannot be switched on by anyone until it ships. A beta module is built and free until general availability: an admin switches it on from the Organisation tab's module grid like any other module, and it is flagged Beta so you know it is still settling. Where a module does still need a super admin's approval, the grid says Request below instead of offering a switch: the request (with pricing) goes to a super admin by email and Slack, and the module switches on only once it's approved. You can cancel a pending request at any time.

This guide also lives in the help centre at /help/admin/plan-and-billing, which is its canonical home.